Thursday, September 23, 2010

Winn Dixie Coupon Questions - Answered

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When a fellow reader, Kari, had issues with using coupons at Winn-Dixie, she wrote to their corporate office with her concerns. She shared their answers with me and I'm sure you'll all be very happy with the response:

1. Can I use one store or ad coupon and one manufacturers coupon per item?

As long as there are no stipulations or fine print on either coupon that states "Not Valid with any other coupons or offers.

2. How does it work if the face value of a coupon or coupons are greater than the price of the item?

The customer would only pay the applicable tax on these items, but will not receive cash back.

3. What about If you are having a store promotion for Buy 1 Get 1 Free and I have a manufacturers coupon for Buy 1 Get 1 Free Do I get both Items Free and just pay the sales tax?

Yes.

4. If you are having a Buy 1 Get 1 sale and I buy 2 items, can I use 2 coupons?

As long as there are no stipulations or fine print on either coupon that states "Not Valid with any other coupons or offers.

5a. If an item has a limit to the amount available to purchase, am I able to purchase more on a different shopping trip?

Yes.

5b. What constitutes a different shopping trip?

Once a customer's items are scanned, paid for, and the customer has exited the checkout lane, this constitutes a shopping visit. A customer may return on the same day and process a different transaction; however, our ads contain verbiage stating quantity rights reserved. This is to insure that there is no exploitation of the advertised offerings.

6. When a coupon states one per purchase, does that mean one coupon per item, or one per transaction?

One per purchase means one per item unless there are stipulations or fine print that indicates otherwise.

7. Can I use more than one On Your Next Order Catalinas in a transaction?

No. Customers can only use one Catalina $ off coupon (i.e. $5.00 off $75.00) per order. If a customer's order exceeds $150.00, the customer may use one per $75.00 order.

8. Can I use in a transaction that will print out other On Your Next Order Catalinas?

Yes. A Catalina coupon can be used in the same transaction in which a different On Your Next Order Catalinas prints.

9. If I feel that your policies are not being followed correctly, is there a number I can call?

1-866-946-6349 Or email address that I can email? Go to Winn-dixie.com and select the 'Contact Us' link.

We apologize for the problem you encountered. Your email has been forwarded to our Regional Office so they may become involved and respond to you personally.

We appreciate your patronage and know we must continue to earn the privilege of serving your supermarket shopping needs today as well as in the future.

Sincerely,
Customer Service

Go HERE to print a copy of this response to keep in your coupon binder.

Thanks so much Kari!

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4 comments:

  1. Wow!! Thanks! I've had quite a few problems at one of the Winn Dixie Stores in Lafayette. I will print this out and show them the next time I encounter a problem!

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  2. I'm glad to see this! We've had a hard time at the store in Walker (with the B1G1 Kraft cheese & the $5/5 coupons AND with the B1G1 Ballpark Franks & two coupons)!

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  3. This is awesome. I wish somebody would do this with WalMart. The one closest to me has given me so many hassles about coupons that I hardly shop there anymore.

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  4. I just got back from Winn-Dixie in Prairieville and I tried to purchase the Cooking Creme that is BOGO and I had a BOGO coupon, but I did not get both items free. Should I go back with my receipt and talk to the manager and show them this "unofficial coupon policy"?

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